退款政策

Return & Refund Policy

Last updated: 29 July 2026

At Kirei Hada, we aim to provide quality skincare products and a smooth shopping experience. Please read this policy carefully before making a purchase.

1. Exchange Guarantee

We offer a 7-day Product Exchange Guarantee from the date you receive your order.

If you receive a product that is faulty, defective, broken, damaged, or incorrect, you may contact us within 7 days of delivery to request an exchange review.

Please note:

Refunds are not provided.
Each invoice is eligible for only one exchange.
All exchange requests are subject to inspection and approval by Kirei Hada.

2. Valid Reasons for Exchange

Exchange requests will only be considered if the reason is valid, such as:

The product arrived broken or damaged.
The product is defective.
The product is incorrect or does not match the order.
The product is not as described materially.

Reasons such as:

“I changed my mind”
“I no longer want to use it”
“I found something else”
“I ordered by mistake, but the item is not defective”

will not be entertained.

3. Conditions for Exchange

To qualify for an exchange, all of the following conditions must be met:

The request must be submitted within 7 days of receiving the order.
The item must be unopened, unused, and in its original sealed packaging.
The product must be returned together with all original accessories, gifts, inserts, and packaging materials, if applicable.
The original sales invoice or proof of purchase must be provided.
The product must be inspected by us and determined to be faulty, defective, damaged, or incorrect.

4. Non-Exchangeable Situations

Exchanges will not be accepted if:

The product has been opened, unsealed, or used.
The original packaging is damaged, missing, altered, or incomplete.
The item is marked as final sale, clearance, discounted, or non-returnable.
The item is a gift, a trial-size sample, or an accessory.
The original invoice or proof of purchase is missing.
The item has already been exchanged once under the same invoice.
The request reason is personal preference, change of mind, or “no longer want to use”.

5. Return Process

To request an exchange, please contact us within 7 days of receiving your order and provide:

Your order number.
A clear description of the issue.
Photo or video evidence of the defect, damage, or incorrect item.
The packaging and invoice details.

After review, we will inform you whether your request is approved. If approved, we will provide instructions for returning the item.

6. Return Shipping and Fees

Original shipping and handling fees are non-refundable.
Unless otherwise stated, customers are responsible for return shipping costs.
If the returned product was part of a promotion or included a gift, all promotional items and gifts must be returned together.
If any returned item fails inspection, we reserve the right to refuse the exchange.

7. No Refund Policy

Kirei Hada does not offer refunds for change of mind, dislike of the product, personal preference, or any reason unrelated to a confirmed defect, damage, or error.

Where an exchange is approved, we will arrange a replacement of the same item if available. If the same item is unavailable, we may offer an alternative item of equal value or store credit at our discretion, unless otherwise required by law.

8. Final Decision

Kirei Hada reserves the final decision-making authority over all exchange requests, subject to applicable law and your statutory rights as a consumer in Hong Kong.