Terms of Service & Privacy Policy

last updated: 29 July 2026

Kirei Hada operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer, with a curated shopping experience. The Services are powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (including our Privacy Policy below) govern your access to and use of the Services. By browsing, using, or purchasing from the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. General Terms

1.1 Personal Data Protection

We protect your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”) and our internal Privacy Policy (set out in Section 4 below).

Your use of the Services is subject to both these Terms and our Privacy Policy. If there is any conflict between these Terms and the Privacy Policy, the Privacy Policy will control only in relation to the collection, processing, and disclosure of your personal information.

1.2 Company’s Final Right of Decision

The company reserves the final right of decision regarding any disputes, including but not limited to:

• Product exchanges, returns, or refunds

• Service outcomes

• Promotional offers, eligibility, or adjustments

This right may be exercised without prior notice, subject to applicable law and our published policies (including any refund/returns policy shown on the Services).

1.3 Product Appearance and Results

Product colors, textures, finishes, or results may vary due to factors including:

• Monitor or device settings

• Individual skin types, conditions, and sensitivities

• Environmental factors (e.g., climate, usage patterns)

The actual product or actual service outcome shall prevail over any images, descriptions, or claims shown on the Services.

1.4 In‑Store vs Online Offers

In‑store prices, promotions, terms, and conditions may differ from those shown online due to practical and operational circumstances. Online offers apply only to purchases made through the online Services unless otherwise stated.

2. Use of the Services

2.1 Eligibility

The Services are intended for persons who are at least 18 years old or the age of majority in their jurisdiction, whichever is higher. By using the Services, you confirm that you meet this requirement. We do not knowingly collect personal data from persons under this age.

2.2 Account and Security

If you create an account, you are responsible for:

• Keeping your login credentials confidential and secure

• All activities that occur under your account

You agree to notify us immediately of any unauthorized use of your account.

2.3 Prohibited Conduct

You agree not to:

• Use the Services for any unlawful purpose

• Attempt to interfere with, compromise, or breach the security of the Services

• Use automated systems (e.g., bots, scrapers) to access the Services without our prior written consent

3. Products, Orders, and Payments

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error‑free. In the event of an obvious error (e.g. mispriced item), we reserve the right to cancel or adjust the affected order and notify you.

3.2 Orders and Acceptance

Your order constitutes an offer to purchase. We may accept or decline any order at our discretion (e.g., due to stock issues, suspected fraud, or breach of these Terms). If we decline an order after payment, we will refund the amount paid using the original payment method, where possible.

3.3 Pricing and Payment

All prices are stated in the currency shown on the Services. Prices may change without notice. You agree to pay all charges incurred at the then‑current rates and authorize us (and our payment processors, including Shopify) to charge your selected payment method.

3.4 Shipping, Delivery, and Risk

Shipping times are estimates only and not guaranteed. Risk of loss or damage to products passes to you upon delivery to the carrier, unless otherwise required by law.

3.5 Returns, Exchanges, and Refunds

Any returns, exchanges, or refunds are subject to our Refund & Returns Policy (as posted on the Services from time to time) and applicable law. Where no specific policy is posted, we will handle such requests in good faith, but the company’s final decision-making authority (Section 1.2) applies.

4. Privacy Policy

This Privacy Policy describes how Kirei Hada collects, uses, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

4.1 What Is “Personal Information”

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is anonymous or de‑identified so that it cannot reasonably identify you.

4.2 Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information (including inferences drawn from them):

• Contact details: name, address, billing address, shipping address, phone number, email address

• Financial information: credit/debit card numbers, payment card information, transaction details, payment confirmation, and other payment details (usually processed via our payment providers)

• Account information: username, password, security questions, preferences, and settings

• Transaction information: items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel; past transactions

• Communications: information you include when contacting customer support or otherwise communicating with us

• Device information: device type, browser, operating system, IP address, and other unique identifiers

• Usage information: how and when you interact with or navigate the Services

4.3 How We Collect Personal Information

We may collect personal information from:

• You directly: when you create an account, place an order, sign up for newsletters, or contact us

• Automatically: through cookies, logs, and similar technologies when you use the Services

• Our service providers: e.g., Shopify, payment processors, shipping partners, analytics providers

• Third parties: where permitted by law (e.g., fraud prevention, address verification)

4.4 How We Use Your Personal Information

We use personal information for the following purposes, as permitted under the PDPO and other applicable laws:

• Provide, tailor, and improve the Services, including:

  • Processing payments and fulfilling orders

  • Managing your account and preferences

  • Arranging shipping and handling returns/exchanges

  • Enabling reviews and customizing your shopping experience (e.g., product recommendations)

• Marketing and advertising, including:

  • Sending promotional emails, SMS, or postal communications about products, offers, and news

  • Showing you online advertisements on the Services or other websites, based on your activity and purchases

  • You may opt out of promotional communications at any time via the unsubscribe link in our emails or by contacting us. We may still send non‑promotional messages about your account or orders.

• Security and fraud prevention, including:

  • Authenticating your account

  • Providing a secure payment and shopping experience

  • Detecting, investigating, or taking action regarding possible fraudulent, illegal, unsafe, or malicious activity

• Communicating with you, including customer support, responses to inquiries, and maintaining our business relationship

• Legal and regulatory compliance, including:

  • Complying with applicable laws or responding to valid legal processes

  • Enforcing these Terms or our policies

  • Protecting the rights, property, or safety of Kirei Hada, our users, or others

4.5 How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers: Shopify, vendors, and other parties who perform services on our behalf (e.g., IT, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping)

• Business and marketing partners: to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third‑party services based on your online activity. These partners will use your information in accordance with their own privacy notices. Where required by law, you may have the right to opt out of targeted advertising.

• With your direction or consent: e.g., to ship products, or via social media widgets or login integrations you choose to use

• Affiliates and corporate group: within our corporate group or with affiliates

• Business transactions: in connection with a merger, acquisition, sale of assets, financing, or bankruptcy

• Legal obligations: to comply with applicable laws, legal processes, or to enforce our rights and protect safety

4.6 Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and may be transferred to countries other than your country of residence.

We also use certain Shopify-enhanced features that incorporate data from your interactions with our Store, as well as data from other merchants and Shopify, to help protect, grow, and improve our business. In these circumstances, Shopify is responsible for processing your personal information, including responding to certain rights requests relating to that processing.

For more information on how Shopify uses your personal information and your rights, see:

• Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

• Shopify Privacy Portal: https://privacy.shopify.com/en

4.7 Third‑Party Links

The Services may contain links to third‑party websites or platforms. We do not control and are not responsible for their privacy practices, content, or security. We encourage you to review their privacy policies before providing any personal information.

4.8 Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from persons under 18 years of age (or the age of majority in your jurisdiction, if higher). If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

As of the Effective Date, we do not have actual knowledge that we “sell” or “share” (as defined under applicable non‑Hong Kong laws) personal information of individuals under 16 years of age.

4.9 Security and Retention

No security measures are perfect. We cannot guarantee absolute security, and information sent to us may not be secure while in transit. We recommend that you avoid using insecure channels to communicate sensitive or confidential information.

We retain personal information only for as long as necessary to:

• Maintain your account and provide the Services

• Comply with legal obligations

• Resolve disputes, enforce agreements, or protect safety

After that, we take practical steps to delete or anonymize your data, unless required by law.

4.10 Your Rights and Choices (PDPO)

Under the PDPO, you have certain rights in relation to your personal information, including:

• Right to access/know: request details of the personal data we hold about you

• Right to correction: request correction of inaccurate personal data

• Right to object to direct marketing: object to or withdraw consent for use of your data in direct marketing

• Right to erasure in certain cases: request deletion where permitted by law (e.g. where data is no longer necessary)

These rights are not absolute and may be subject to limitations under the PDPO. We may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to act on your behalf; we may require proof of authorization and may also ask you to verify your identity directly.

To exercise these rights, contact us using the details in Section 6. We will respond within a reasonable time as required under applicable law. We will not discriminate against you for exercising your rights.

For more on PDPO rights and how to make complaints, see the Office of the Privacy Commissioner for Personal Data (PCPD): https://www.pcpd.org.hk

4.11 International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in jurisdictions that may not have the same data protection laws.

Where we transfer personal data outside Hong Kong, we use contractual or other appropriate safeguards (such as Standard Contractual Clauses for transfers from the EEA/UK) to protect your information, unless the destination is recognized as providing an adequate level of protection.

4.12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date. Where required by law, we will provide additional notice (e.g., via email or on‑site notice).

5. General Disclaimers & Limitation of Liability

5.1 Cosmetic and Wellness Purpose Only

Our products and services are intended for cosmetic and wellness purposes only and are not substitutes for medical treatment, diagnosis, or advice. If you have any medical conditions, concerns, or questions, please consult a qualified healthcare professional before using our products.

5.2 No Medical or Results Guarantees

We do not guarantee any specific results from the use of our products or services. Individual outcomes vary based on skin type, health, lifestyle, environment, and other factors.

5.3 Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not responsible for any indirect, incidental, special, or consequential damages arising from your use of the Services or our products/services.

• By using our products or services, you agree to release Kirei Hada from any claims related to:

  • Individual results or performance

  • Allergic reactions or sensitivities

  • Misuse, improper storage, or failure to follow instructions

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under Hong Kong law.

6. Changes to Terms & Contact

6.1 Changes to These Terms

We may update these Terms (including the Privacy Policy) at any time. Continued use of our products or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

6.2 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory provisions of applicable law.

6.3 Contact Us

If you have any questions about these Terms, our Privacy Policy, or our privacy practices, or if you wish to exercise any of your rights, please contact us:

• Phone: +852 6263 8910

• Email: productsales@m2c.com.hk

• Address: 5 號 科技大道東, Building 1W, 5/F, Room 537A, 沙田, New Territories, Hong Kong SAR

For complaints about how we handle your personal data, you may also contact the Office of the Privacy Commissioner for Personal Data (PCPD): https://www.pcpd.org.hk